Top Questions

Why was my order cancelled?
Fynd delivers your order from brand stores near you. Although we aim for 100% fulfilment, sometimes products go ‘Out of Stock’ in the store forcing us to can...
Thu, 10 Aug, 2017 at 3:25 PM
Can I reuse a coupon if my order was cancelled?
If the coupon you used was a one time use coupon, you will not be able to use it again, however if it is a multi use coupon, you can use it as many times a...
Thu, 10 Aug, 2017 at 3:25 PM
How do I return a product on Fynd?
To return a product go to My Orders section.  Once you are in the My Orders section, you have the option to return individual products in your order.  How...
Thu, 3 May, 2018 at 9:12 AM
Why is my refund not done yet?
Refunds usually take 7 - 12 working days to process. You will be intimated of any delays in the refund process through our app/website and emails. However i...
Thu, 10 Aug, 2017 at 3:26 PM
Why am I not able to use all of Refer & Earn amount?
In order to avoid misuse of the Refer & Earn programme by malicious users, the percentage of Refer & Earn amount that can be redeemed in an order is ...
Thu, 14 Jun, 2018 at 12:17 AM
System Outage | September 2018
Dear Customer, We had a system outage last week which led to a lot of orders not being processed on time. Our customer care systems also went down at th...
Sat, 8 Sep, 2018 at 1:12 PM
Missing orders in My Orders section
Dear customer, On September 12, we pushed an update that unfortunately created a minor glitch in our system. As a result, some of you will not be able t...
Sat, 15 Sep, 2018 at 4:02 PM